Reference

Terms That Govern Your tkb99 Account

These terms set out what you agree to when you open and use your tkb99 account — including how deposits through bKash, Nagad, and Rocket are handled, how withdrawals are processed, and what conduct is expected.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsSubject to local law and eligible regionsUpdated when policy changesContact support for any query
tkb99 Terms That Govern Your tkb99 Account
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear or you want to flag a concern about your account, our support team is the right starting point. You can reach us through live chat directly from your account dashboard, by email, or through our social channels. When contacting us about a transaction — whether it involves bKash, Nagad, or Rocket — have your account ID and wallet reference ready to speed up the review.

Live Chat Start a chat session from your account dashboard. Have your account ID ready so we can pull up your details and transaction history without delay.
Email Support Send your query to our support address listed in the account help section. Include your wallet reference number for any bKash, Nagad, or Rocket issue.
Social Channels Reach us via our official social pages for general terms queries. For account-specific matters, live chat or email keeps your details more secure.
ACCOUNT INTEGRITY

How We Handle Your Account and Data

Your account security and the integrity of your transaction history sit at the centre of how we operate. We apply standard encryption across all account activity, and wallet transactions through bKash, Nagad, and Rocket are logged at both ends — meaning you have a reference on your mobile wallet and we have a matching record on our side. You can request a copy of your account transaction history through the account settings section. If you believe an error has occurred, contact support with your wallet reference and we will investigate within the timeframe stated in our support policy.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can request access to your own records at any time through account settings.

Account Security

Your password and OTP are yours alone. If you suspect unauthorised access, lock your account immediately via the security tab and contact live chat.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket require the receiving wallet to match the name registered on your account. Mismatches pause the withdrawal for review.

Policy Updates

We notify you of material changes via the account notice board. The revised terms take effect from the date shown at the top of this page.

Common Questions About Our Terms

Below are the questions we hear most often when account holders review these terms. If yours is not here, live chat can walk you through the specific clause that applies to your situation.

Yes. Every deposit and withdrawal processed through bKash, Nagad, or Rocket falls under these terms. Keep your wallet reference number in case a dispute needs to be reviewed.

No. Each person may hold one account only. Duplicate accounts are flagged during wallet verification and may result in both accounts being suspended pending review.

Access depends on your local law and eligible region. You are responsible for confirming that use is lawful where you are. We do not confirm or deny legality for any specific location.

Log in, go to account settings, and select transaction history. Records covering all bKash, Nagad, and Rocket movements are listed there with dates and reference numbers.

Raise it with support via live chat or email. Quote the specific clause and your account ID. We will review the case and respond within the timeframe set out in our support policy.

A notice appears in your account dashboard when we make material changes. The revised date at the top of this page also updates. Continuing to use your account signals acceptance of the new version.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.